Some issues with Checkout 51 My personal experience

This is a letter I wrote to Checkout 51 after sending in my receipt TWICE and even CIRCLED the items they claimed were not on the receipt as a response to their first email. 




I received this letter from Checkout 51 as a SECOND response... 





Apparently, a few of your employees don't know how to count.  

I sent in a Receipt where I had bought 13 (got one free, so I paid for 12.  When I sent in my receipt, I claimed 8 of the 12. ONLY 4 were accepted, and the letter states I did not buy any more than 4 when my receipt CLEARLY STATES there are 12 PAID for Uncle Bens Ready Rice. The website states that if you buy 4 Uncle bens, you get $1 back., and you can claim up to 2 times. I tried to claim 8 of the 12 purchased... yet they only see 4 on the receipt.....   if I can claim it 2 times, why do they refuse to see more than 4 Uncle Bens Ready Rice on my receipt... they are LITERALLY ALL next to each other!

Also, If my Uncle Bens and all 4 cans of beans were accepted, why do I only have only $1 back? I took a picture of what my total should have been in full. that is the second file on this email. I will continue to blog about my experiences, though I seem to get a lot of people NOT reading receipts correctly. Literally, EVERY time I upload one, something is missed. It's starting to REALLY make me mad, would you Please REDEEM ALL of My Items and EVERY Receipt that follows so you don't waste EVERYONE's time! PLEASE!?

This is what my total SHOULD look like... So far it's only $1 because some employees are slacking. 

I pay attention to EVERYTHING, every cent, every dollar... you will NOT get by me and miss my claims because I record EVERY step!! I will be posting my process on my blog.

Thank you for FIXING this issue and making sure your employees pay attention MORE would be nice. 


Thank you...



Here is the letter I received 



We've reviewed your updates
Thanks for the updates you made to your receipt (Receipt ID  *********). 

We've reviewed your updates and reprocessed your claims, and you now have $1.00 in your account.

Approved:

Buy 2: BUSH'S® Chili Beans
$1.00 cash back (1 claimed)
Not Approved:

Buy 2: BUSH'S® Chili Beans
$1.00 cash back (1 claimed)
To redeem this offer 2 times, you need to buy 4 products.
 
Buy 4: UNCLE BEN'S® Brand Rice Products
$1.00 cash back (2 claimed)
We could not find the item on your receipt or offer was combined with a coupon.
Think we missed something?
Please do not upload the receipt again. Instead, please create a support request. Be sure to:

Attach the receipt with the missed item(s) clearly circled

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