Some issues with Checkout 51 My personal experience part 2

I am starting to get the impression that the employees at Checkout 51 are incompetent, or again BLIND. This is the 3rd Letter, so the 4th submission to the SAME receipt. here was my First Post on this incident.

Checkout 51 Not Helping Desk Response to my First emails/Post

"Jennifer (Checkout 51 Help Desk)

Oct 14, 17:17 EDT

Hi Dana,

Thanks for your email!

I took a look at your receipt and you claimed the following offer twice: "Buy 2: BUSH'S® Chili Beans - Any variety. Excludes Baked Beans, Grillin’ Beans®, Variety Beans, Organic Beans, Savory Beans and Chili Magic®. Items must appear on the same receipt."

Because you purchased the product twice, we were able to credit you for the first offer you claimed.

However, redeeming a Buy 2 offer twice would require *four products to appear on the receipt. I apologize if this was confusing or unclear.

It appears as though you may have "reserved" the Uncle Ben's offer on another savings app or website after submitting your receipt to Checkout 51 and before we could approve your claims – either by saving, clipping, claiming, or redeeming and, as a result, it is no longer available in our system to share with you.

Even in cases where the offer hasn't been redeemed yet for a rebate or cash back value, it is now effectively reserved for use by you on that respective app only, which is why we can't offer it to you as well.

We realize this can be a frustrating experience. In the future, please keep in mind that this can often happen when several savings sites are used in combination with one another.

Thanks for your understanding!

Jennifer

Checkout 51 Support Team

Checkout 51"

 And As for the beans...  Look at the receipt again... there are 4 cans of BEANS!

I see 4 cans of Bush's Beans, don't you?


It took me a day or two to find these, as they were not titled the same as my receipts, but here is the PRINTED FROM the website the day I went to submit them

 


12 (13) things of Uncle Bens Rice You guys say I claimed on Saving Star (true)... and claimed 1 on Here...
so what about 12
                      -  8 Claimed Uncle Bens Rice *1 on CH51, 1 on Saving Star
and Checkout
So Um...what does that equal.... clearly, there is some mistake on YOUR end.
NOW you can CLEARLY see I purchased everything the website said to purchase, and at my LIMIT of 2 times!! Not the 1 time that you CLAIM 

This is what it looks like when you go to Claim your items... They make it so you can't go over your claim limit... you see how it stops me at 2?

and this is what it told me I would get back...

When I got my first response. I got a total of $1 in my account, saying only the Beans claim ($1 back on 2) and the Rice claim ($1 back on 4) went through... (Hmm $1+$1 should equal $2, right?) claiming that the other Set of 2 cans of beans and 4 packs of rice, and either didn't exist on the receipt or that they only allowed one claim... 

So again.. if 2 of the 4 $1 claims were accepted, why do I still only have $1 in my ACCOUNT?

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