Some issues with Checkout 51 My personal experience part 2

I am starting to get the impression that the employees at Checkout 51 are incompetent, or again BLIND. This is the 3rd Letter, so the 4th submission to the SAME receipt. here was my First Post on this incident.

Checkout 51 Not Helping Desk Response to my First emails/Post

"Jennifer (Checkout 51 Help Desk)

Oct 14, 17:17 EDT

Hi Dana,

Thanks for your email!

I took a look at your receipt and you claimed the following offer twice: "Buy 2: BUSH'S® Chili Beans - Any variety. Excludes Baked Beans, Grillin’ Beans®, Variety Beans, Organic Beans, Savory Beans and Chili Magic®. Items must appear on the same receipt."

Because you purchased the product twice, we were able to credit you for the first offer you claimed.

However, redeeming a Buy 2 offer twice would require *four products to appear on the receipt. I apologize if this was confusing or unclear.

It appears as though you may have "reserved" the Uncle Ben's offer on another savings app or website after submitting your receipt to Checkout 51 and before we could approve your claims – either by saving, clipping, claiming, or redeeming and, as a result, it is no longer available in our system to share with you.

Even in cases where the offer hasn't been redeemed yet for a rebate or cash back value, it is now effectively reserved for use by you on that respective app only, which is why we can't offer it to you as well.

We realize this can be a frustrating experience. In the future, please keep in mind that this can often happen when several savings sites are used in combination with one another.

Thanks for your understanding!

Jennifer

Checkout 51 Support Team

Checkout 51"

 And As for the beans...  Look at the receipt again... there are 4 cans of BEANS!

I see 4 cans of Bush's Beans, don't you?


It took me a day or two to find these, as they were not titled the same as my receipts, but here is the PRINTED FROM the website the day I went to submit them

 


12 (13) things of Uncle Bens Rice You guys say I claimed on Saving Star (true)... and claimed 1 on Here...
so what about 12
                      -  8 Claimed Uncle Bens Rice *1 on CH51, 1 on Saving Star
and Checkout
So Um...what does that equal.... clearly, there is some mistake on YOUR end.
NOW you can CLEARLY see I purchased everything the website said to purchase, and at my LIMIT of 2 times!! Not the 1 time that you CLAIM 

This is what it looks like when you go to Claim your items... They make it so you can't go over your claim limit... you see how it stops me at 2?

and this is what it told me I would get back...

When I got my first response. I got a total of $1 in my account, saying only the Beans claim ($1 back on 2) and the Rice claim ($1 back on 4) went through... (Hmm $1+$1 should equal $2, right?) claiming that the other Set of 2 cans of beans and 4 packs of rice, and either didn't exist on the receipt or that they only allowed one claim... 

So again.. if 2 of the 4 $1 claims were accepted, why do I still only have $1 in my ACCOUNT?

#Checkout51 #Checkout51issues #Checkout51Review #RebateApp #Rebates #Review #ShoppingApp

Some issues with Checkout 51 My personal experience

This is a letter I wrote to Checkout 51 after sending in my receipt TWICE and even CIRCLED the items they claimed were not on the receipt as a response to their first email. 




I received this letter from Checkout 51 as a SECOND response... 





Apparently, a few of your employees don't know how to count.  

I sent in a Receipt where I had bought 13 (got one free, so I paid for 12.  When I sent in my receipt, I claimed 8 of the 12. ONLY 4 were accepted, and the letter states I did not buy any more than 4 when my receipt CLEARLY STATES there are 12 PAID for Uncle Bens Ready Rice. The website states that if you buy 4 Uncle bens, you get $1 back., and you can claim up to 2 times. I tried to claim 8 of the 12 purchased... yet they only see 4 on the receipt.....   if I can claim it 2 times, why do they refuse to see more than 4 Uncle Bens Ready Rice on my receipt... they are LITERALLY ALL next to each other!

Also, If my Uncle Bens and all 4 cans of beans were accepted, why do I only have only $1 back? I took a picture of what my total should have been in full. that is the second file on this email. I will continue to blog about my experiences, though I seem to get a lot of people NOT reading receipts correctly. Literally, EVERY time I upload one, something is missed. It's starting to REALLY make me mad, would you Please REDEEM ALL of My Items and EVERY Receipt that follows so you don't waste EVERYONE's time! PLEASE!?

This is what my total SHOULD look like... So far it's only $1 because some employees are slacking. 

I pay attention to EVERYTHING, every cent, every dollar... you will NOT get by me and miss my claims because I record EVERY step!! I will be posting my process on my blog.

Thank you for FIXING this issue and making sure your employees pay attention MORE would be nice. 


Thank you...



Here is the letter I received 



We've reviewed your updates
Thanks for the updates you made to your receipt (Receipt ID  *********). 

We've reviewed your updates and reprocessed your claims, and you now have $1.00 in your account.

Approved:

Buy 2: BUSH'S® Chili Beans
$1.00 cash back (1 claimed)
Not Approved:

Buy 2: BUSH'S® Chili Beans
$1.00 cash back (1 claimed)
To redeem this offer 2 times, you need to buy 4 products.
 
Buy 4: UNCLE BEN'S® Brand Rice Products
$1.00 cash back (2 claimed)
We could not find the item on your receipt or offer was combined with a coupon.
Think we missed something?
Please do not upload the receipt again. Instead, please create a support request. Be sure to:

Attach the receipt with the missed item(s) clearly circled

#Checkout51 #Checkout51Review #Checkout51Issues #Review #ShoppingApp #RebateApp #Rebates 

First Huge Savings With Checkout 51!

My First BIG Shopping Trip using 

Checkout 51 and Savings Star

 Sorry It has been a few days.

I have been spending day and night calculating the best possible plan of action to get the most savings on my first HUGE shopping trip with savings cards and coupons. I planned long and hard on this one, lost sleep, but I think I did AMAZINGLY! Remember, I am not the Krazy Coupon Lady, or Couponing 101, YET! But I am here, standing along side you, showing the best possible ways that are sometimes missed by the greats, mentioned above!

So on my FIRST big trip, I planned around Checkout 51 and Savings Star.

 (I STILL missed the $10 bonus on Ibotta, due to NOT having a phone to use that works with the app. There would have been several MORE if I had been able to use it! )

As well as a couple other things

At Target I got 2 bottles of Heinz BBQ for $4, so I got 4 of them.

For every Bottle, I got $1 back on Checkout 51... 

Making Each Bottle $1

And they have deals on Fresh fruits and Veggies too! All you have to do is look!

I Also got some of the Bush's Beans for the bean deals on both Savings Star 

(save $3 when you buy $12) 

and Checkout 51

 Buy 2, get $1 

on several of the Bushes Beans and Hummus deals

(plus they were only 88cents at Safeway the other day, so that's even more savings)

I had already clicked into the link for the Kelloggs Family and started filling out, but forgot to send before sending my CO51 Receipt. They were kind enough to accept it anyway, and I got the $1 Credit!

See!

I am Still waiting on Savings Star,  

*UPDATE*
I have since been approved and was waiting until I transfered to paypal that it all went smoothly! Saving Star is a DREAM!

 but  And I am VERY happy with Checkout 51 so far on my FIRST shopping trips with some of the items mentioned above!!

I am INCREDIBLY THANKFUL to the Staff/Customer Service at Checkout51 and Savings Star! Both are Top Notch, and Checkout51 is so QUICK! Both are super helpful! 

I am Very satisfied with Checkout 51's Customer Support! So Far it is my FAVORITE of the Shopping Apps! Best Support, Quickest Service, Accessible to people whether they have a smartphone or not! VERY awesome!  I even posted about it on my blog!! Thank you so much! I totally love this program!! 

*UPDATE*

I have earned enough to get a check which I will be either putting in for soon, or waiting till I have a bit more saved. I love THESE APPS!!

#Checkout51 #SB #SBSB #ShopBigSaveBig

#SavingStar